Refund policy

At KineThera, customer satisfaction is important to us. Due to the consumable nature of our products, we maintain strict policies to protect customer safety, product integrity, and fairness for all customers.

30-Day Money-Back Satisfaction Guarantee (First-Time Customers Only)

We offer a 30-day satisfaction guarantee on your first-ever KineThera order only.

If you are not satisfied, you must contact us within 30 days of confirmed delivery at sara@trykinethera.com.

Eligibility requirements:

First order only (one-time use per customer, household, or address)
Limited to one (1) unit
Request must be submitted within 30 days of delivery
Shipping fees are non-refundable

This guarantee does NOT apply to:

Subscription renewals
Multi-packs or bundles
Repeat purchases
Promotional or discounted items
Orders outside the 30-day window

14-Day Return or Replacement Policy (Unopened Products Only)

You may request a return or replacement within 14 days of delivery if the item meets all conditions below:

Eligible returns must be:

Unopened and unused
In original, sealed packaging
Accompanied by proof of purchase
Approved by customer support before return
Returned with a valid tracking number
Sent to the warehouse address provided by our team

Returns sent without approval or tracking will not be refunded.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, defective, or incorrect, contact sara@trykinethera.com within 7 days of delivery.

Please include:

Your order number
Clear photos of the product and packaging
A description of the issue

If verified, we will issue a replacement or refund at our discretion.

Non-Returnable Items

We do not accept returns or refunds for:

Opened or used consumables
Products with broken safety seals
Subscription renewal orders
Gift cards
Final sale or promotional items
Items not purchased directly from trykinethera.com
Unauthorized returns
Returns sent to the wrong address

Order Cancellation

One-Time Purchases

Orders may be cancelled within 1 hour of purchase.

After this window, orders enter processing and cannot be cancelled or modified.

Subscription Orders & Renewals

Subscriptions automatically renew every 30 days using the payment method on file.

By purchasing a subscription, you authorize KineThera to charge your payment method for each renewal unless cancelled in advance.

How to manage your subscription:

Customers may cancel, pause, or skip a subscription before the next renewal date via the customer portal:

https://trykinethera.com/a/account/login → Manage Subscription

Important subscription terms:

Renewal charges cannot be refunded once processed
Cancellations apply only to future billing cycles
Renewal reminders are sent in advance
Customers have full self-service access at all times

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a confirmed KineThera error (wrong item, verified defect, or shipping damage).

Shipping fees are non-refundable.

Refund Processing

Once a return is received and inspected, we will notify you by email.

Approved refunds are issued to the original payment method
Processing times vary by bank
Refunds will not be issued for:
- Unauthorized returns
- Items returned to the wrong address
- Packages marked delivered by the carrier

Lost, Stolen, or Unclaimed Packages

Once a package is marked Delivered by the carrier, it is considered successfully fulfilled.

KineThera is not responsible for:

Packages marked delivered but not received
Stolen packages after delivery
Orders returned due to incorrect address, refusal, or failure to collect

We can assist with carrier investigations, but refunds or replacements are not guaranteed.

How to Start a Return or Guarantee Claim

Email sara@trykinethera.com with:

Your full name
Order number
Reason for request

If approved, we will provide return instructions and the correct warehouse address.

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365 Day Money Back Guarantee