Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from trykinethera.com (“Site”).

 

 

Personal Information We Collect

When you visit trykinethera.com, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies. We also collect data about the pages or products you view, what websites or search terms referred you, and how you interact with our Site. This is referred to as “Device Information.”


We collect Device Information using:

  • Cookies – Data files with anonymous identifiers. Learn more: http://www.allaboutcookies.org

  • Log files – Track actions on the site and collect technical details.

  • Web beacons, tags, and pixels – Record your browsing behavior on our site.

When you make a purchase or attempt to do so, we collect your name, billing and shipping addresses, payment info (e.g., credit card or PayPal), email address, and phone number — collectively called “Order Information.”


“Personal Information” in this policy refers to both Device and Order Information.

 

 

How We Use Your Personal Information

We use your Order Information to:

  • Process and fulfill your purchases

  • Communicate with you

  • Screen for potential fraud or risk

  • Send product updates, offers, or promotions (if you’ve opted in)

 

We use Device Information to:

  • Improve and optimize our Site

  • Assess the effectiveness of our advertising and marketing

  • Monitor for fraud or suspicious activity

 

 

Sharing Your Personal Information

We share your Personal Information with service providers to help us run our business. These include:

  • Shopify – Our eCommerce platform: Shopify Privacy

  • Google Analytics – Behavior analytics: Google Privacy

  • Klaviyo – For email marketing

  • SMSBump – For SMS marketing

  • Meta (Facebook/Instagram) – For advertising and retargeting


You can opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout


We may also disclose your data to comply with legal obligations (e.g., subpoenas or lawful data requests).

 

 

Behavioural Advertising

We may use your Personal Information to deliver targeted advertising. For more information about how it works, visit:

Network Advertising Initiative

Opt-out options:

 

 

Do Not Track

We do not alter our data collection or usage when we see a Do Not Track signal from your browser.

 

 

Data Retention

We retain your Order Information for our records unless you request that we delete it.

 

 

Your Rights (GDPR & CCPA)

If you are a resident of the European Economic Area (EEA) or California, you have the right to:

  • Access the personal information we hold about you

  • Request that your data be corrected, updated, or deleted

  • Object to processing or withdraw consent for marketing

  • Request data portability

 

To exercise any of these rights, please contact us at sara@trykinethera.com


If you are a California resident, you can learn more about your rights under the CCPA here: https://oag.ca.gov/privacy/ccpa

 

 

Children’s Data

Our Site is not intended for individuals under the age of 13, and we do not knowingly collect personal data from children.

 

 

SMS Marketing

We value your privacy and the information you provide when opting in for SMS. We use your phone number to send:

  • Order notifications

  • Abandoned cart reminders

  • Marketing offers

  • Review requests

We use cookies to monitor cart activity and trigger SMS reminders. You can opt out at any time by replying “STOP.”

 

 

Changes

We may update this Privacy Policy to reflect changes to our practices or for legal reasons. Changes will be posted on this page with the revised date.

 

Contact Us

If you have any questions, complaints, or data requests, please contact us at:

sara@trykinethera.com

 

 

For more information, please see our Terms of Service.